See the My Settings & Devices guide for instructions. If you can't get Duo Push working on your own and your administrator has enabled Duo's device management portal, you can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone.
#DUO APP CUSTOMER SERVICE ANDROID#
Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps. Attempts to send a test Duo Push notification.Check that the device can contact Duo's cloud service.The steps that Push Troubleshooting performs automatically are as follows: After taking the suggested actions, tap **Run test again* to retry. If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the "Missing Notifications?" section of the "Account Details" screen.Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests.IOS users can run a troubleshooting tool from within Duo Mobile version 3 (3.32.0 or later v3 releases). If the date and time on your phone are manually set, try changing your device's configuration to sync date and time automatically with the network. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection.Ĭheck the time and date on your phone and make sure they are correct. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service. I have stopped receiving push notifications on Duo Mobile. Android to Android and iOS to iOS) via the guided recovery process.
If your administrator enabled Duo Mobile's backup and restore functionality and you previously backed up your Duo Mobile accounts then you can restore your accounts to Duo Mobile on your new phone (same platform as the original device i.e. Otherwise, ask your administrator to send you a new activation link.Ĭhoose your platform on the left for specific activation instructions. You may enroll your new device yourself using Duo's device management portal if self-service is enabled.
If you get a new phone you'll need to re-activate Duo Mobile.
#DUO APP CUSTOMER SERVICE INSTALL#
I am running iOS 10 and I am not able to install the current version of Duo Mobile from the App Store on my device.I use Duo Mobile to generate passcodes for services like Instagram and Facebook, and I can't log in.I have stopped receiving push notifications on Duo Mobile.
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